/00 Warranty & service

Covered 20 years,
managed by one team.

Every Cadence frame ships as a single assembled, warrantied unit. Sealed glass units and welded aluminium frames are covered twenty years; German precision hardware, EPDM seals, and the standard finish, ten years. Every warranty is managed by Cadence, one point of contact, from brief to final inspection.

/01 Coverage

What's covered, and for how long.

Item Term
Glass & welded aluminium frames 20 years (sealed units)
Hardware, EPDM seals & standard finish 10 years
Premium AAMA 2604 finish 20 years (on request)
Parts & labour 1 year against manufacturing or installation defect

The premium AAMA 2604 finish extends paint coverage to 20 years on request. Every warranty is managed by Cadence and covers manufacturing and installation defects.

/02 Built into every unit

Why the warranty holds.

  • 10- to 20-year warranties

    Sealed glass units and welded aluminium frames are warrantied 20 years; German hardware, EPDM seals, and the standard powder-coat finish, 10 years. Premium AAMA 2604 extends paint coverage to 20 years. Every warranty is managed by Cadence.

  • German Roto hardware

    Multi-point locking Roto hardware on every operable sash, factory-fitted and warrantied with the frame. Smooth tilt & turn action, tight compression, and serious security.

  • EPDM weather seals

    Dual EPDM rubber gaskets seal each frame against air and water. Unlike foam, EPDM stays flexible for decades, no hardening, shrinking, or cracking through Canadian winters.

/03 Service included

Supplied and installed,
across Canada.

  • /01 Recommendation and line selection
  • /02 Shop drawings reviewed against your conditions
  • /03 Supply to purchase order
  • /04 Delivery to site
  • /05 Installation from the interior
  • /06 Perimeter urethane and interior joint
  • /07 Insect screens and opening limiters

A question about the warranty?

Talk to the team, a reply within five working days.